Pick up in store
You may pick up your parcel during office hours 9:00am to 5:00pm Mondays to Fridays from reception.
You will receive an email when your order is ready to be picked up.
Please note that if your order is not responded to or is not collected within a month of your confirmation email regarding pick up times, it will no longer be available for customer collection and discarded.
Shipping
To return your product, you should mail or deliver your product to: 13-15 Altree Court, Phillip, ACT, 2606, Australia. We do not deliver outside of Australia. For delivery times, please see our website for trade hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item priced over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To understand delivery timing of goods to your area please refer the Australia Post calculator link here.
Delivery Timing
All good ordered via the Dance Central Shop are made to order. Items can be picked up within 2 weeks from order cut off date as referenced on the Dance Central website. Dance Central will notify all customers when goods are ready for customer pick up or being dispatched for shipping.
Order Cancellations
Dance Central offers a cancellation period of 10 days prior to all advertised order cut-off dates (advertised on the Dance Central Website). Orders may be cancelled and refunded in full within the cancellation period only. All garments and bags supplied by Dance Central are made-to-order. These items cannot be returned and are non-refundable if outside of the cancellation period.
All cancellations must be made in writing via email to shop@dance-central.com.au. If a refund is granted, it may take up to a week to process funds and paperwork.
Items that can’t be returned
Several types of goods are exempt from being returned.
- Water bottles
- Items that can be intimately worn i.e. tights, leotards, footwear etc
- Items customised with personal details, such as name
- Items already used
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Dance Central will only grant a refund to orders that fall within the Cancellation Period (see Order Cancellations). Dance Central will not grant any refunds or credits to cancellations made outside of our cancellation period.
Items that are approved as returns due to damage or fault of good need to be returned within 14 days inspected by Dance Central staff. If any items are to be returned to us via mail we require an email stating your customer details, a description of the product issue and proof of purchase. We will notify you in writing of the approval or rejection of your refund.
If the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Any credit card refunds will not include surcharges from original payments.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@dance-central.com.au
Printing & Customisation
All customised printing will be produced as received as per customer order. Dance Central does not take responsibility for any spelling mistakes or typos once the order has been placed. In the event that changes are to be made, it is the customer’s responsibility to make contact with Dance Central within the cancellation period. Any changes outside of this period will not be accepted. We recommend that all spelling for customised orders are checked prior to finalising all orders.
Dance Central is will not provide printing on any apparel provided by the customer.
Faulty or Damaged Goods
Refunds will be available in the case of all faulty/damaged goods.
It is recommended that all customers check their product upon pick up, before leaving the studio. If there is any issue with the quality of product we request that it be brought to the attention of staff.
All garments are to be cared for as per Dance Central’s care instructions. Dance Central does not take any responsibility for any products lost or damaged by customers. We only replace items if they are defective or damaged. Any product faults are to be directly referred to Dance Central within 14 days of purchase. If 14 days have gone by since your purchase, Dance Central will not assume any responsibility.
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.